Purchasing something new doesn't always mean purchasing something perfect. In fact, we've learned with our 2021 Columbus Compass series that there's a _reason_ the manufacturer gives you a 2 year bumper-to-bumper warranty; you're going to use it. In fact, so far, the bumper might be the only thing we haven't had to put the rig back in the shop for!
So, to help those who might be coming behind us in purchasing a new camper - just to give you a little insight, this is the list of items that we've had to return for service work within the first 3 months.
Things that needed fixing on the new camper:
- Warped bedroom door
- Leaking shower surround
- Gray water tank not closing
- Basement door not locking/latching
- Water leak in basement (twice) (um, three times)
- Hydraulic fluid rupture
- Hot water tank not heating (again)
- Status lights for tank levels not working
- Emergency exit back window won’t fully latch and lock closed
- Insulation hanging out from underbelly where cuts were made for other repairs
- Closet doors not opening smoothly
- Fault on gas for water heater
- Fixed bedroom door not hitting it's latch to close
- Water leak in the bathroom sinks (twice)
- Heater not working properly
- Screws from the shower surround puncturing thru the fiberglass wall
So, what I can say, is how important is is to buy from a respectable dealer who has a GREAT SERVICE DEPARTMENT, otherwise, you might find yourself sitting at home with your camper in the shop more often than sitting with your camper at a camp ground.
Once again, we're huge fans of Ron Hoover in Katy, TX - though our relationship with them got off to a rocky start, they have made up for it in spades with getting our rig into the shop between camping trips and working on the laundry list of items above.
Now, if we could just get the leaky faucet situation fixed....
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